Start with the problem.
Understand the customer’s situation before discussing the solution. Feedback, research, and analytics should shape the questions we ask.
Athens, Greece / Group Product Manager
Product with
people in mind.
I’m Panagiotis. I turn complex challenges into clearer product decisions, better experiences, and teams that take ownership.
Explore my workA little context
Engineering roots.Product perspective.Always curious.
7+ yearsin product management
Kaizen GamingGroup Product Manager since 2023
People & productstrategy, discovery, delivery
01 / Selected experienceThe work behind
The work behind
the product.
Different problems. A common thread: understand the customer, make the tradeoffs clear, and help the team move forward.
01Customer experienceReducing friction
when every moment counts.
Real-time journeys, clearer feedback, and thoughtful error handling.
Explore the work
Reducing friction
when every moment counts.
Real-time journeys, clearer feedback, and thoughtful error handling.
Explore the workThe context
In live sports experiences, conditions can change while someone is making a decision. The interface needs to help people understand what happened and what to do next.
My contribution
At Kaizen Gaming, I’ve worked with Design and Engineering on real-time interaction and error-handling improvements, connecting customer feedback with technical dependencies and market requirements.
The product principle
A useful error message gives the customer a clear next step.
02Connected productsMaking the pieces
work together.
Identity verification, external providers, and the systems behind the screen.
Explore the work
Making the pieces
work together.
Identity verification, external providers, and the systems behind the screen.
Explore the workThe context
A simple customer journey can rely on several providers and internal systems. Product decisions need to account for those connections from the start.
My contribution
My work has included KYC integrations with IDnow and Intelli, relationships with feed providers, player statistics, and integrations with internal odds systems. An engineering background helps me ask better questions about feasibility and dependencies.
The product principle
The customer sees one experience. The team needs to understand the whole system.
03Product leadershipHelping good teams
take real ownership.
Strategy, coaching, and a shared understanding of what matters next.
Explore the work
Helping good teams
take real ownership.
Strategy, coaching, and a shared understanding of what matters next.
Explore the workThe context
As a product area grows, the work changes. Clear priorities and independent decision-making become as important as the next release.
My contribution
As a Group Product Manager, I own strategy and roadmaps for betting experiences and promotional products, while coaching Product Managers on discovery, delivery, and ownership. I partner with Business Intelligence to bring adoption analysis into roadmap conversations.
The product principle
Give people context, clear expectations, and space to make decisions.
02 / How I workClear thinking.
Clear thinking.
Shared ownership.
A few principles I keep coming back to.
Make the tradeoffs visible.
Good prioritisation connects customer value, business goals, and technical reality. Explain what matters now and why.
Give people room to own it.
Set clear expectations, share context, and coach people through decisions. Ownership grows with trust and accountability.
Keep learning after launch.
A release starts a new conversation. Look at adoption, listen to feedback, and use what you learn to choose the next improvement.
A question I like
“What would make this
clearer for the customer?”
03 / The person behind itAn engineer’s curiosity.
An engineer’s curiosity.
A product leader’s lens.
I started in software engineering at Nokia, moved into Scrum and product ownership, and now lead a product area at Kaizen Gaming. I’m interested in the point where technology, human behaviour, and business meet.
Sportsbook has taught me to work with complex systems, changing conditions, and customers across markets. The questions that interest me travel well: is this useful, is it understandable, and is it worth building?
The path so far
- 2023 → now
Group Product Manager
Kaizen GamingProduct strategy, customer journeys, and coaching Product Managers.
- 2019 → 2023
Product Owner & Senior Product Owner
Kaizen GamingIdentity verification and Sportsbook products, from requirements to delivery.
- 2015 → 2019
Software Engineer & Scrum Master
NokiaBackend engineering and the foundations of working with product teams.
Computer Science, AUEBMBA, University of AthensPSPO II · PSU I
Away from the roadmapThere’s more to
There’s more to
the story.
The interests that keep me curious outside work.
Football
I play as well as follow the game. The mix of individual decisions and collective effort keeps me coming back.
Human behaviour & decision making
I’m curious about how people think, make choices, and form habits. Understanding those patterns helps me ask better questions about the experiences we build.
Stoic thinking
A way to step back, focus on what I can influence, and respond more thoughtfully when things become difficult.
And a soft spot for entrepreneurial ideas that could become something real.
04 / Let’s connectGood things start
Good things start
with a conversation.
Product challenges, team leadership, or an idea worth exploring.
I’m always interested in a thoughtful conversation.